FAQs

Questions, answered

Everything you might want to know before your first workshop, plus gift cards, private events and memberships.

No questions match that. Text us at 720 507 7158 and we'll help.

01

Workshops

What to expect when you come in for a class.

Do I need any experience?

Our workshops are made for beginners unless the description says otherwise. Your instructor will walk you through every step.

What should I bring?

Just yourself. All materials are included, and we have aprons and safety glasses for you. Please wear closed toe shoes, and bring readers if you use them.

A few workshops ask you to bring something, like a piece of clothing to embroider. If so, it's listed in the workshop description.

Do I take my piece home the same day?

Most of the time, yes. Ceramics pieces are the exception. They need to dry and go through the kiln, so they're ready about four weeks after your workshop. We'll text you when your piece is ready to pick up.

What if I'm running late?

Text us at 720 507 7158. If you arrive more than 15 minutes late, we won't be able to fit you into the workshop, so please plan to get here on time.

Where do I book jewelry classes?

Jewelry classes are taught by Allie of Laurel & Co. and book through the Laurel & Co. site. They're held here at Fleur.

Can't find a date that works?

New dates are added often, so check the workshop calendar again soon. Not sure what to try? Take our workshop matchmaker quiz.

02

Cancellations and changes

Our full policies are on the policies page.

Can I get a refund?

We don't offer refunds on workshop registrations. You can transfer to another workshop if you let us know at least 48 hours before your class starts.

How do I reschedule?

Email hello@fleurdenver.com at least 48 hours before your workshop with your class details and the class you'd like instead. Transfers depend on open spots, and each registration can be transferred once.

What if I can't make it and it's less than 48 hours away?

We can't transfer or credit your spot inside 48 hours. If you don't come and haven't given notice, your spot is marked as a no show.

What if Fleur cancels a workshop?

We'll reach out right away to move you to another date or workshop.

03

Gift cards

See everything on our gifts page.

How do gift cards work?

Our workshop gift card is good for any workshop on our calendar, so they can pick what they want to try. It's sent by email as soon as you buy it.

Can I get a printed gift card?

Yes. Come by the shop on a Friday or Saturday and we'll have a printed, wrapped gift card ready for you.

Can I use a Fleur gift card for jewelry classes?

Jewelry classes book through Laurel & Co., so grab a Laurel & Co. gift card for those.

Can I gift a studio membership?

Yes. You can give 3 months, 6 months or a year of any membership. It's a great fit for someone who has taken a class with us and wants more time to make.

04

Private events

Plan yours on our private events page.

Can I book a private workshop for my group?

Yes. Every one of our instructors teaches private groups. It's great for team building, birthdays, bridal parties and more. Use the event planner to tell us about your group, and Mackenzie, our events coordinator, will send ideas and pricing.

How is a private event priced?

The class price per person, plus a room rental that depends on the day of the week. If we adjust a project for your group, the price may change.

How far ahead should we book?

Weekends: about three months. Weekday evenings: about a month. Weekday afternoons: often as little as two weeks.

How long do we have the space?

Four hours, including setup and cleanup. That gives you time for food, drinks or celebrating before or after the workshop.

Can we bring food and drinks?

Yes! We have plates, platters and glassware for you to use, so please skip single use plates and cups.

05

Studio memberships

Compare tiers on our membership page.

What is a studio membership?

A monthly membership that gives you time in the studio to work on your own projects. We have memberships for the main studio and for the metals studio.

Who can join?

If you've taken a class at Fleur, you can sign up right away. New to Fleur? Book a studio tour first so we can show you around.

I'm taking an intro course. Do I get studio time?

Yes. Intro course students get free studio access while their course runs, so you can practice between classes.

How do I change or cancel my membership?

Email hello@fleurdenver.com and we'll take care of it.

06

Visiting the shop

We're in the Baker neighborhood.

Where are you?

13 E 4th Ave, Denver, CO 80203. Get directions.

When is the shop open?

Fridays and Saturdays, 10am to 6pm. Workshops run throughout the week, so check the calendar for class times.

Can I return something I bought in the shop?

As a small shop, we can't take returns for a refund. We're happy to do an in store exchange within 90 days, as long as the item is in its original condition.

How do I reach you?

Text us at 720 507 7158 or email hello@fleurdenver.com.

Still wondering?

Just ask us

Send a text or an email and we'll get back to you.